Comprehensive Evaluation of Customer Service Requirements
We listen to the perspective of our clients and the current challenges faced by their agents while providing customer service support. This helps us to map their requirements and then develop individualized Copilot solutions that are in accordance to enhance our clients’ customer service requirements.
Blueprint Preparation of the Solution Design and Its Framework
The next step is to develop an extensive blueprint of the solution design. Here, we discuss the design, framework, and architecture that will be the best for Service Copilot Solutions to obtain the best results for the agents.
Data Buildup and Training
Once the blueprint has been prepared of the solution design and its framework, we accumulate and assemble pertinent customer data. This data can be useful while training the virtual customer service agent to provide swift and relevant solutions.
AI Model Training and Assessment
Next, using our advanced algorithms, we evaluate the performance of our AI models which helps us in determining the swiftness of their responses.
Blending and Deployment
Then, we seamlessly integrate Copilot with your existing customer service software. We ensure a smooth deployment process that does not interrupt the working lives of the customer service agents.
Coaching the Customer Service Agents and Ensuring Smooth Adoption
We comprehensively coach your customer service agents by providing them with the necessary guidance. This helps them acquire the requisite skillsets to use Copilot in their daily work life in a seamless manner.